Our solutions let our clients reduce costs without compromising on quality, value or time to market and also enable the core R & D team of our clients to focus on new product release.
Our skilled developers have enormous expertise in developing high end Application Solutions using .Dot Net, AJAX, WEB 2.0, Java Platforms and Microsoft .Net.
Application Maintenance Solutions include:
- Enhancements and bug fixing
- Service packs release and patch tracking
- Forward/backward porting to merge enhancements with the core product development efforts
- Coordination with development teams for future releases
Product support solutions include: - Managing Service Level Agreements (SLAs) for our customers by managing multi-tier support programs
- Provide Tier 2/Tier 1 support to end customers
- Provide scripting assistance (creation and troubleshooting)
- Provide assistance during customer migrations to new releases
- Provide documentation of known solutions for inclusion in knowledge repository
- Conduct performance testing of customer situations
- Handling support for multiple customer versions, including multi-lingual versions
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